Shipping policy

  1. Delivery Scope and Service Types:

    • We will offer nationwide delivery services, covering both urban and remote areas.
    • Providing standard delivery and express delivery services to meet the diverse needs of our customers.

  2. Delivery Time and Appointment Arrangement:

    • We will provide delivery services on both weekdays and weekends, allowing customers to choose the most convenient time.
    • Customers will have the option to schedule delivery appointments to ensure they are available to receive their orders.

  3. Shipping Policy:

    • Free delivery will be offered for orders exceeding a certain amount.
    • Shipping fees will be reasonably priced based on the weight of the order and the destination to maintain fairness and transparency.

  4. Delivery Arrangement and Assembly Service:

    • Orders will be promptly arranged for delivery after customer placement to ensure timely delivery.
    • Complimentary furniture assembly service will be provided to assist customers in effortlessly setting up their mattresses and beds.

  5. Packaging Standards and Protection Measures:

    • We will utilize high-quality packaging materials to safeguard products from damage during transit.
    • Sufficient padding and protective materials will be employed during packaging to minimize the risk of damage.

  6. Return and Exchange Policy:

    • We will offer a hassle-free return and exchange policy, allowing customers to request returns or exchanges within a specified timeframe after receiving their goods.
    • We will bear the return shipping costs for products with quality issues to safeguard customer rights.

  7. Customer Communication and Tracking Service:

    • Order tracking services will be provided, allowing customers to monitor the status of their orders on our website at any time.
    • A dedicated customer service team will be available to address delivery-related inquiries and provide support as needed.

  8. Delivery Partners and Regulatory Measures:

    • We will collaborate with reputable logistics partners to ensure the provision of high-quality delivery services.
    • Regular assessments and supervision of logistics partners' service quality will be conducted to ensure compliance with our standards.

The above constitutes our logistics policy for furniture mattresses and beds. We are committed to providing efficient, convenient, and reliable delivery services to meet our customers' needs and ensure their satisfaction.